Return Authorization Form:
Please review our Return Policy Terms & Conditions before continuing:
- Returned items that have suffered physical damage by the customer will not be accepted for any reason.
- Inspect all items for any damages prior to accepting the shipment.
- Customer is responsible to file a Freight Claim for all damaged items with the Freight Carrier.
- All claims on Westinghouse products must be made within 10 days upon receiving items.
- All claims on Traxon products must be made within 5 days after receipt of goods.
- All products purchased from Residential Landscape Lighting & Design may be returned within a period of 30 days from the date of purchase.
- Only those items specifically designated as being on Back-Order may be returned within a period of 30 days from the date of delivery.
- All returns are subject to a 25-35% restocking fee depending on the condition of the item returned.
- Defective parts or systems will be exchanged with the same parts or systems, using the same shipping method as the original order. Any other expedited shipping method(s) can be requested at the customers own expense.
- Shipping is non-refundable.
- All returns must be accompanied by a Return Goods Authorization (RGA) number.
- Electrical components, such as lamps, bulbs, wiring, cable, relays, etc. are final and nonrefundable.
- All custom orders are not returnable and non-refundable.
- Seasonal items, such as Christmas items, Halloween items, and electrical components, such as lamps, bulbs, wiring, cable, relays, etc. are final and nonrefundable.
- RGA Form must be completed in full with a complete description of return, otherwise your return may not be processed in a timely manner.
- Returns and RGA numbers can take up to 1 month to process/receive depending on the manufactures return procedures.
