Frequently Asked Questions (FAQs)
- Do you carry catalogs?
- Is your web site secure?
- Do you charge taxes?
- Do you have special pricing for electrical contractors?
- Do you offer volume discounts?
- In what currency are the prices on your site?
- Do you ship internationally?
- What is your Return Policy?
- What carriers does your company use for shipping?
- What are your shipping rates?
- Do you share buyer's information?
- Can I pay using a check?
- What is the cut-off time for order processing?
Do you carry catalogs?
Our web site is our catalogue. We carry products from numerous manufacturers and suppliers. We add dozens of products to the web site on daily basis. However, if you are looking for something in particular, we'll be happy to assist you with your search. Please call us toll free at 1-800-239-2939 and a customer service representative will be happy to assist you.
Is your web site secure?
Every order at Residential Landscape Lighting & Design is secure. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption. The standard, unsecured URL address begins "http://". When you enter secure mode, the beginning of the URL address will change to "https://"; the "s" stands for secure. You'll also see a padlock symbol at the bottom of your browser window when the browser is in secure mode.
Do you charge taxes?
We charge a state sales tax of 8.25% for Texas residents only. All other orders are not subject to sales taxes at this time.
Do you have special pricing for electrical contractors?
Yes, we do offer special discounts to electrical contractors. Please fax your electrical license to 713-979-1429 for special pricing registration.
Do you offer volume discounts?
Volume discounts are available for individual buyers. The discount varies on a product-by-product basis and you do not need to be a registered as Electrical Contractors to qualify. Minimum order amount is applicable. Please call us toll free at 1-800-239-2939 or email us at info@rlldesign.com for more info.
In what currency are the prices on your site?
All prices are in US dollars.
Do you ship internationally?
Yes, we do ship globally. Certain conditions apply. For international orders, with the exception of Canada, we do not accept payments by credit card. Payments must be made in-full either via bank wire transfer, money order, cashier’s check or Western Union before the product is shipped. Payments can also be made via a personal check from a US bank account. Check payment must clear before the product is shipped out.
Please be advised that it is rarely economical to purchase low price items for shipment overseas. The shipping cost on international orders may run 3 to 5 times the domestic shipping rate for the same items. Certain products may also be subject to import regulations and duties. Please check with the country’s Customs Office for local regulations. All fees are the responsibility of the client.
What is your Return Policy?
All purchases are subject to the Return Policy. Please click here to learn more.
What carriers does your company use for shipping?
We use all of the major carriers, including UPS, FedEx, USPS, Airborne Express/ DHL, AAA Cooper, Watkins.
What are your shipping rates?
The shipping rates are subject to the type of delivery services selected as well as the size and weight of the items purchased. Many of the products that we carry have a pre-assigned shipping rate. However, on some of the bulkier items, we contact our carriers for shipping cost information. When we have to obtain a shipping quote to complete your order, we will always contact you to obtain your approval on the shipping charges before charging your account.
Do you share buyer’s information?
It is the company policy not to share or sell customer information with any Third Party. Residential Landscape Lighting & Design reserves the right to use customer information for the promotion of its products and services. Customers always reserve the right to remove their email address from our database.
Can I pay using a check?
Yes, we are happy to accept payments via personal or company checks. Please be advised that the check must first be deposited and cleared by our bank before any products will be shipped out. This process may take up to five (5) business days for out-of-state checks. Payments made using Cashier's Check do not require any wait time. Products are shipped upon receipt of the Casher's Check.
What is the cut-off time for order processing?
Orders for products that are available in stock and which are placed prior to 12 pm Central time during the regular work week are typically processed within 2-4 hours. Orders placed after 3 pm Central time, on weekends or holidays are processed the following work day. An order cancellation fee of 10% will be charged on all orders that have already been processed, but not shipped.
