Phantom Lighting Frequently Asked Questions

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What is Phantom Lighting?
Phantom Lighting is the premier custom low voltage lighting system on the market today! Phantom is used for task, display, and cove lighting applications. Phantom is about lighting creations – not about light bulbs.

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How difficult is Phantom Lighting to install?
It is really quite simple if you understand the concept and follow the instructions. Selecting the right trim and submitting the proper measurements are the most important part of the installation. Send us some drawings or a picture and we will be able to discuss your needs!

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Is Phantom UL or ETL listed?
Yes, Phantom Lighting has been tested by ETL and meets all the requirements for miscellaneous fixtures to UL standard 1571 & 1574.

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Will a dimmer work on Phantom Lighting?
Yes, Phantom lighting can be dimmed by the use of a dimmer. Since Phantom is a low voltage lighting system that requires a transformer, a low voltage style dimmer designed for an inductive load must be used.

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Do you offer Incandescent and Xenon festoon lamps?
Yes, we offer both types of lamps. They are available in 3,5,10 watts in clear and frosted varieties in both 12 and 24 volt.

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What is the average lamp life of a festoon lamp?
The lamp manufacturer has given these lamps an average life of 4000 hours.

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How do I know which Phantom trim is right for me?
Phantom Lighting is divided into three mounting categories: Horizontal, Vertical, and Cove lighting. Once you have determined the proper trim the rest is easy! Send for a catalog today!

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What is your Phantom Lighting adjustable shelf concept?
The adjustable shelf concept is a revolutionary design that allows the collector complete flexibility to remove or relocate shelves without tools or disconnecting wires. The lights are attached to the individual shelves and are electrified through hidden connectors utilizing safe low voltage current.

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Is Phantom Lighting trim available in Brass or Stainless Steel?
Yes, we are one of the only manufacturers that offer both brass and stainless steel. Our trims are available in two finishes: Polished and satin.

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Does Phantom Lighting require a transformer?
Yes, all Phantom Lighting installations require the use of a 12 or 24 volt magnetic transformer to conform to ETL standards.

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Do Phantom transformers have overload protection?
Yes, all Phantom transformers have secondary fusing sized for your protection. We recommend that you consult your local electrician about primary and secondary fusing depending on your application.

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How much room do I need for Phantom cove lighting?
You need at least three inches of space away from the wall and three inches down from the ceiling for the light to provide smooth continuous illumination. The bigger the space the better the effect. Send us your design for an opinion!

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Can Phantom Lighting be used in radius coves?
Yes, Phantom Lighting is designed to be easily field modified to conform to irregular shapes or radius coves.

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Can I use Phantom Lighting in a cabinet with a mirrored back?
No, because the reflection of the lights will be ugly and distracting. The best way is to light the cabinet from the top down, provided that the cabinet has a reveal on top to conceal the lights.

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What is the difference between Fluorescent and Phantom Lighting?
Phantom Lighting is fabricated to the exact length of the application, which provides for smooth continuous mood lighting. Fluorescent lighting on the other hand, is modular and must be pieced together.

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Will Phantom Lighting work in my antique cabinet?
Yes, since Phantom Lighting is custom fabricated we can design a fixture that will fit perfectly and give you years of trouble free enjoyment!

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What is the difference between Incandescent and Xenon lighting?
Xenon lighting produces a whiter light and typically is frosted for a softer look creating less severe shadows and reflected images. Incandescent lamps on the other hand, are less expensive and produce a warmer light. They are typically used when budget is a concern and reflections are not an issue.

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What is the normal lead-time for delivery?
Since Phantom Lighting is custom fabricated to each order our normal lead-time is two to four weeks. Most orders are shipped in five to seven working days. Need something faster, just give us a call!

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How do you ship Phantom Lighting?
All orders less than eight foot in length are shipped United Parcel Service. Other shipping methods are available if requested!

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What is the warranty on Phantom Lighting?
We offer a limited one year guarantee on light trims (excluding lamps) and transformers.

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What is the feed through capacity of Phantom Lighting?
You can connect multiple sections of Phantom together for a continuous look as long as you do not exceed a total of 13 amps per feed.

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What size wire should I use to connect Phantom Lighting?
We recommend that you consult a licensed electrician for information about calculating amperage or designing wiring methods! Just remember the lower the voltage the higher the amperage and wire must be sized accordingly! Phantom Lighting can be wired in a number of ways and we would be happy to answer any questions that you might have.

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